Manage your portfolio through various channels, including face-to-face, in a coordinated and effective manner.
With a single tool, manage and control your telephone and digital collection operations, as well as the face-to-face management of your debtor portfolio.
With we-R4u’s omnichannel mobile communication system, you can coordinate your debtor contact operations with field agents, as well as through voice and digital channels, implementing more effective segmented collection strategies by having all channels integrated into a single tool, with access to the debtor’s contact history and monitoring of your on-route operations for collection management.
we-R4u allows the administrator of your debtor portfolio to segment it and assign it rotationally for management with your agents who make calls or use digital channels to contact the customer, and the ability to connect to the platform from any mobile device allows field agents to communicate with the debtor by voice and/or text during their face-to-face management, and for the administrator to monitor the route followed by each of the field agents, with access to the recordings and texts of all contacts with the debtor concentrated through a single management record, making your debt collection portfolio management strategy more effective.
Increase your recovery rate by integrating all channels into one tool with the ability to rotate its segmentation by agent using predictive, progressive, preview dialers, email, SMS, and WhatsApp blasters, combined with face-to-face management, keeping all contact history in a single record per debtor
Contact us today and install your omnichannel collection platform in 5 days!