Offer your customers all communication channels
Transform your customer service by opening up the possibility for customers to contact you through their preferred channel, using a single service tool for your agents.
With we-R4u, your customer chooses the channel that best suits their preferences and situation to contact you, giving you the ability to serve them from a single tool for your agents that consolidates the customer’s contact history, regardless of which channel the customer used to contact you.
Whether they prefer the traditional phone, the convenience of online chat, the immediacy of a text message, or the interactivity of social media, your agents will be available to handle all customer conversations from a single service tool.
Did the customer start a conversation by chat but need more help and prefer to talk to someone? No problem! With we-R4u’s omnichannel integration, your agents can resume or continue the conversation right where the customer left off, without the customer having to repeat all the information they already provided for service.
With we-R4u, unify your service channels even at the face-to-face level, because by being able to access our platform from any mobile device, your field operations maintain their ability to serve your customers through the channel the customer chooses, allowing the service administrator to monitor the route followed by the agents dedicated to providing face-to-face service to your customers without losing the customer’s service history.
In addition, by using the we-R4u unified communication tool, direct access to the customer’s interaction history across all channels allows you to perform a conversational analysis, very useful for better understanding their preferences and needs, to provide your customers with faster and more effective solutions that will increase their level of satisfaction with your company.
Contact us today and install your omnichannel service platform in 5 days!