Take your communication everywhere
The most complete, mobile, and elastic call center solution, without on-premise infrastructure.
Call Center Business
The mobile, robust, and elastic we·R4u call center platform, with digital channel integration, does not require on-premise infrastructure installations to have a complete voice channel contact solution. It only requires the use of agents’ mobile devices, providing complete elasticity of operating capabilities, with total flexibility and mobility in agent connectivity with customers, allowing for greater satisfaction and quality in the service of customers who wish to be served through the telephone channel.
Inbound and Outbound
The elasticity of we·R4u helps you increase contact capacity with your customers. In inbound services through user-programmable multi-level IVRs according to their service needs, with the additional capacity of an I-ACD that allows the use of quality criteria in call routing to agents, even by geographic location. And for outbound campaigns, it has the flexibility to upload and segment databases at the agent level for automatic record dialing, from the administrator console with set times for each agent. In addition, both inbound and outbound record 100% of your calls and provide feedback to your agents at the end of each contact.
I-ACD
Allows call routing to agent groups and/or specific agents, with quality criteria and even geographic location of your agents.
IVR
Design a service experience according to your needs, with the different levels offered by the user-programmable multi-level IVR of we·R4u, both in voice recognition and interactive self-management.
Recording
Improve customer service with the we·R4u recording system, which, in addition to being able to have 100% of recorded conversations, allows you to transcribe to text with distinction of customer and agent phrasing at the end of each contact.